As a multinational company that produces diverse products and serves a wide range of customers, it is crucial for Philips to maintain lean, up-to-date processes that align with customer needs and enhance the customer journey. The close collaboration between business units and the central BPM function is key to driving process and system improvements that enable efficient, value-driven business operations. Proximity to where our products are made and delivered fosters dynamic collaboration, which is essential to our value proposition, bringing unique insights and agility to our processes.

In this presentation you will learn:

• How to align on standards and governance to ensure cohesive process management
• The role of process and service design in enhancing our operations and delivering value 
• How to enable lean business operations that meet both employee and customer needs
• How to define requirements for business process transformation and measure its success