Royal Mail has introduced RPA already in 2016, having automated a lot of processes to support their white-collar workforce. Now Royal Mail is ready to take the next step. Approaching the matter strategically, in the past year they have analysed dozens of tools and built PoCs to determine what software will support the strategic transformation and make them ready for the future.
In this presentation you will learn:
- How to build a future proof PoC
- How to use automation to prepare for the changing world of work
- How AI and Intelligent Automation fit into the overall IT framework
- Process mining, task mining, GenAI
- What actually helps to improve process performance