Join us as we delve into ING’s experience in building a global Center of Excellence (CoE) while navigating the complexities of scaling operations across diverse domains. With a dedicated team of 30 individuals, ING has embarked on a mission to streamline processes and drive innovation through intelligent automation. Discover insights into defining the life cycle of the CoE and effectively measuring team success. Through real-world examples and practical strategies, this presentation offers valuable lessons for organizations seeking to establish and optimize their own CoEs for maximum impact.

In this presentation you will learn:

• How to successfully establish a global Center of Excellence (CoE) while scaling operations across diverse domains
• What are the methodologies for defining the life cycle of a CoE and implementing effective metrics to measure team success and impact
• How to implement strategies for building a functional CoE that drives efficiency, innovation, and value across the organization