Lifting Robotic Process Automation (RPA) to an enterprise management level involves transitioning from creation to operation, necessitating the establishment of new business Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This shift requires a strategic approach to not only develop and deploy automation solutions but also to effectively manage and optimize them for long-term success. Organizations must redefine their operational frameworks, implement robust SLAs and KPIs aligned with business objectives, and establish mechanisms for continuous monitoring, performance evaluation, and refinement of RPA processes.

• How can organizations redefine their operational frameworks to accommodate the management of RPA at an enterprise level?
• What are the key considerations in developing SLAs and KPIs tailored to RPA initiatives that align with overarching business goals?
• How can companies ensure ongoing optimization and improvement of RPA processes to maximize efficiency and value delivery?